AI Chatbot for E-commerce — automated support, orders and recommendations 24/7
Answer product, shipping and return questions from your content. With the Shopify connection, the chatbot can also look up your catalogue and order status.
What to prepare
Add FAQs, delivery terms and your return policy. For catalogue and orders, connect Shopify with the required permissions, then test the customer journey.
Your team’s role
On WooCommerce or PrestaShop, the widget answers from supplied content. Your team changes orders, approves returns and issues refunds.
Test the chatbot live
Ask the demo chatbot a question. Its sources and language depend on its configuration; do not enter confidential information.
Try for example
What this chatbot can do
Key features of the e-commerce assistant.
Order tracking: answering “Where is my order?”
It is one of the most frequent questions an online store's customer service receives, and often the most repetitive. When your store runs on Shopify and the connection is set up on your website chatbot, the chatbot can look up an order's status and answer on its own, at any hour.
- 1The customer asks where their order is, in their own words.
- 2The chatbot asks for the email used at checkout and the order number before looking anything up.
- 3It finds the order in your Shopify store and gives its status.
- 4If the request goes beyond tracking — a change, a cancellation, a complaint — it explains the procedure described in your content and directs the customer to your team, who find the conversation in the dashboard.
On WooCommerce, PrestaShop or a custom site, the chatbot has no access to orders: it answers from your content and points the customer to your parcel tracking page. Only your team can change or cancel an order. Test the flow with a test order before opening it to customers; the Shopify integration page details the connection prerequisites.
Example user requests
Examples to test after adding suitable sources. Your team should confirm information missing from your content.
Example instructions to adapt
This text illustrates one possible setup. It does not necessarily reproduce the current demo settings. Adapt your instructions and test answers before publishing.
Documents provided for this demonstration
These resources illustrate industry content. Use your own up-to-date documents to configure your chatbot.
ShopEazy – E-commerce database
Télécharger le fichier DOCXWho this chatbot is for
How this chatbot fits into your business
Order tracking on Shopify
Once Shopify is connected, the chatbot can look up an order status using the information requested from the customer. On other platforms, it explains your process and points to the tracking page you have supplied.
Product selection assistance
A visitor is choosing between two products. The chatbot compares features, makes a recommendation based on the stated needs (size, use case, budget), and shows available express delivery options.
Return and refund information
The chatbot explains the steps and timelines in your return policy and can share the form link you have supplied. Your team processes requests and issues refunds.
Native Shopify integration
Connect your Shopify store in a few clicks: the chatbot queries your catalogue directly to answer about availability, variants (size, colour) and live prices, and can look up an order status. No duplicate data entry — your product updates flow through automatically.
Answers to pre-purchase questions
A visitor asks the chatbot about shipping fees or warranties before buying. It answers from your information to help them decide. This scenario does not rely on an abandoned-cart recovery campaign.
Anonymous visitor lead capture
With contact capture enabled and the visitor’s consent, the chatbot can collect their details. Your team can review the request in the dashboard and follow up.
Frequently asked questions
Can the chatbot access live order status?▾
Yes if your store runs on Shopify: the official connection lets the chatbot look up an order and report its status. On other platforms it relies on your imported content and guides the customer to your order tracking page.
How does it handle refund requests?▾
It explains the steps and timelines in your return policy. With collection enabled and the visitor’s consent, your team can review the enquiry and follow up. Your team approves the return and issues the refund.
Can it really reduce my support tickets?▾
Yes. By automating responses to common questions — delivery times, return policy and product availability — it can handle a significant share of recurring requests without human intervention.
Is the chatbot compatible with Shopify, WooCommerce, or PrestaShop?▾
The widget installs on any store — Shopify, WooCommerce, PrestaShop, Magento or a custom build — via a simple script pasted into your theme, and it is fed with your product pages, FAQ and policy pages. Direct catalogue and order-tracking integration is currently available for Shopify only.
Can the chatbot recommend products like an in-store salesperson?▾
Yes. From your catalogue it asks the right questions (use case, size, budget) and presents matching items as product cards with a photo, price and a direct link to the product page. A 24/7 salesperson, no pressure.
What is the impact on an online store conversion rate?▾
The chatbot can address questions about shipping, payment and warranties in real time and support decisions on complex products. The conversion impact depends on traffic, catalogue quality and configuration.
Want the same type of chatbot for your business?
Use this demo as a starting point, then create an AI assistant trained on your content and tailored to your company.