Pharmacy chatbot: opening hours, services and practical information
An AI assistant designed for pharmacies: answer questions about products, services, and hours at any time, within a strict non-medical framework.
What to prepare
Add opening hours, address, services and practical information approved by the pharmacy. Provide a clear referral to a pharmacist for health questions.
Your team’s role
The chatbot provides practical information. Treatment advice, dosage, interactions and diagnosis belong with a healthcare professional.
Test the chatbot live
Ask the demo chatbot a question. Its sources and language depend on its configuration; do not enter confidential information.
This demo is trained on the public website of Pharmacie les Amandiers, an independent pharmacy in Bordeaux, resynchronised every week. It gives no medical advice and refers health questions to a pharmacist. Chatyx is not affiliated with this pharmacy: a request left here reaches the Chatyx team, not the pharmacy.
Try for example
What this chatbot can do
Key features of the pharmacy assistant.
Parapharmacy and pharmacy services: what the chatbot can answer
Not every question a pharmacy receives is medical. Many are about parapharmacy, the brands it stocks, its services or how to get there: that is where a chatbot helps, as long as it answers from your own information.
- 1Add what the chatbot should be able to cite: your website pages, a file listing your parapharmacy ranges, services (vaccination, delivery, medication review), opening hours and access.
- 2It answers these questions at any hour, from that content only: whether a brand is stocked, which services the pharmacy offers, how to get there.
- 3For questions about treatment, dosage, interactions or symptoms, your instructions direct the visitor to a pharmacist or a doctor, with no medical advice.
- 4If the visitor wants to be contacted, they can leave their details with their consent; your team follows up.
The chatbot does not know your live stock and sells nothing: it states what your documents describe and refers visitors to the pharmacy for availability. To add it to the pharmacy's website, see the guide install a chatbot on WordPress.
Example user requests
Examples to test after adding suitable sources. Your team should confirm information missing from your content.
Example instructions to adapt
This text illustrates one possible setup. It does not necessarily reproduce the current demo settings. Adapt your instructions and test answers before publishing.
Documents provided for this demonstration
These resources illustrate industry content. Use your own up-to-date documents to configure your chatbot.
Pharmacie les Amandiers – public website (Bordeaux)
https://www.pharmacie-les-amandiers.com/Who this chatbot is for
How this chatbot fits into your business
Plan a pharmacy visit
Visitors ask about opening hours, access or services. The chatbot answers from information supplied by the pharmacy.
Find service information
Delivery, contact and appointment procedures: the chatbot explains the steps in your documents. Your team confirms availability.
Refer a health question
For treatment, compatibility or symptom questions, instructions should direct visitors to a pharmacist or doctor without providing medical advice.
Frequently asked questions
Can the chatbot give medical advice?▾
The scope presented here is practical information. Configure instructions that refer medical questions to a pharmacist or doctor and verify this behaviour before publishing.
Does it work at night and on weekends?▾
Yes, the chatbot can answer practical questions outside opening hours using the pharmacy’s content. It is not an emergency service.
Can it be trained on our specific catalogue and services?▾
Yes. You can feed it with your product catalogue, pricing, opening hours, services (vaccination, delivery, medication review), and contact details for precise, pharmacy-specific answers.
Can the chatbot answer questions about parapharmacy products?▾
Yes, if they appear in the content you give it: your website pages, a list of ranges or a catalogue file. It does not know live stock and does not sell: it states what your documents describe and refers visitors to the pharmacy for availability.
Can a pharmaceutical company or laboratory use Chatyx?▾
For public, practical information — company presentation, contacts, documentation already published — yes, like any business. Regulated medical information, pharmacovigilance and answers about treatments require dedicated processes and professionals: a general-purpose chatbot does not replace them.
Want the same type of chatbot for your business?
Use this demo as a starting point, then create an AI assistant trained on your content and tailored to your company.