F.A.Q

Chatyx is a no-code SaaS platform that lets you create, deploy, and manage multi-channel AI chatbots (website, Telegram, WhatsApp) in just a few minutes—no coding required.

Freelancers, small and medium-sized businesses, e-commerce stores, scale-ups, and large enterprises — any organization looking to automate support, boost conversions, or deliver interactive content.

1. Open your dashboard → “Create a chatbot.”
2. Give it a name, an avatar, a tone of voice, and your brand colors.
3. Add your data sources (URLs, PDFs, CSVs, etc.).
4. Save — your chatbot is ready to be tested and deployed.

• Public URLs

• Files: PDF, TXT, DOCX, XLSX, CSV

• XML feeds

• Manual sync

Currently, importing is done via files and URLs.

Color palette, logo, button shape, welcome message, and quick replies can be configured in the “Appearance” tab. Changes are instantly applied to the already embedded script.

Yes — via the “System Message.” Choose the language, style (professional, friendly, emoji, etc.), and content rules.

Copy the provided script and paste it just before the /body tag on your page. No iframe or additional bundle needed.

• Telegram: paste the BotFather token.

• WhatsApp: follow the Meta Business connection wizard.

Slack, Discord, and Shopify are on the roadmap. Do you have any specific priorities?

Yes — instant upgrade or downgrade. Billing is handled by Stripe.

Yes, at about 30% off compared to the monthly rate.

Not at the moment. Would you like us to set up a specific program?

• Message tokens: those sent to the LLM to respond to users.

• Storage tokens: those used to vectorize and store your data.

The bot stops responding, and usage can be tracked in detail in the dashboard → “Token Audit.”

• Real-time consumption of the different token types over 24 hours, 7 days, 30 days, 6 months, and 1 year

• Automatic conversation summaries over 24 hours, 7 days, and 30 days

On European servers (Supabase + encrypted storage).

Yes — data encrypted in transit and at rest, right of access/deletion, and logs limited to technical needs.

• Free Plan: FAQ + email response within 48 business hours

• Starter & Growth: email response within 24 hours

• Scale-Up: priority email support within 8 hours

• Enterprise: 24/7 VIP support (SLA < 1 hour)

Not yet, but it’s planned.

• Internal chatbot for the company’s business needs with maximum security for sensitive data
• Platform internationalization
• Agentic chatbot capable of performing tasks

You can send your suggestions to [email protected].

• Monthly subscriptions: no refunds (cancellation possible at any time).
• Annual subscriptions: refunds available within 14 days of purchase, provided you can prove a major service malfunction. Requests must be made by email and, if approved, refunds are processed within 7 business days.

Directly in the dashboard. Cancellation stops all future billing but does not retroactively credit already paid periods.

Hosting on Supabase/Hostinger in Europe, HTTPS connections, data encrypted at rest and in transit, access monitoring.

No. Only essential internal cookies (chatyx_user ID) and localStorage for conversation history are used.

Not yet — the service currently runs on a single model (GPT-5-nano). Model selection is part of the planned features.

Chatyx aims for 24/7 availability, excluding planned maintenance. Scheduled downtime is announced in advance. The Enterprise plan includes 24/7 VIP support with a response time under 1 hour, but no quantified uptime SLA is currently contractual.