Channels, sources and connectors

    Connect Chatyx to your business

    Adding a chat window, providing documents and connecting a store are three different operations. Here is what each connection does and what you need to prepare.

    Create my chatbotCompare plans

    Choose the role of your connection

    Messaging channel
    Where visitors talk to the chatbot: your website, WhatsApp or Telegram.
    Widget installation
    The script that displays the chatbot on your site, including WordPress.
    Knowledge source
    The documents and pages Chatyx uses to prepare its answers.
    Business connector
    Specific access to a service’s data, such as Shopify products and orders.

    Channel and installation

    Your website

    Display the Chatyx widget on your site and answer from your chatbot’s sources. The integration script is available in its settings.

    What to prepare
    A configured chatbot and permission to add a script to the site. Check the allowed domain and your site’s consent rules.
    Scope
    Installing the widget does not automatically give it access to customer accounts, orders or private pages.
    Explore the widget

    Widget installation

    WordPress

    Add the widget script to the WordPress pages where you want the chatbot, using your theme or an authorised code-insertion tool.

    What to prepare
    Administrator access and a WordPress setup that allows custom scripts. Test the display after installation.
    Scope
    This installs the widget. It does not turn WooCommerce into a native order connector.
    Explore Chatyx settings

    Messaging channel

    WhatsApp Business

    Connect a chatbot to WhatsApp Business Platform to answer messages received on the configured number.

    What to prepare
    The required Meta Business access, an eligible number and any validations requested by Meta. Connection depends on the business account configuration.
    Scope
    Meta’s messaging rules and fees apply. A personal WhatsApp number cannot be connected simply by adding the widget.
    See WhatsApp prerequisites

    Messaging channel

    Telegram

    Create a Telegram chatbot in Chatyx and associate it with the bot created through BotFather to answer its visitors’ messages.

    What to prepare
    A Telegram bot and its BotFather token, entered only in Chatyx’s secure settings.
    Scope
    The connection is for that Telegram bot. It does not import personal messages or promise a unified history across channels.
    Explore messaging features

    Knowledge source

    Documents, web pages and sitemaps

    Add PDF, DOCX, TXT, XLSX or CSV files, public URLs or a web-page XML sitemap. Chatyx uses the imported content to answer questions.

    What to prepare
    Current, accessible content you are authorised to use. Check the import, your plan limits and answers to representative questions.
    Scope
    A sitemap lists web pages; it does not replace a business data feed or an order API. Importing a protected or blocked page may fail.
    Prepare answers about your business

    Business connector

    Shopify

    Connect your store so a chatbot configured in store mode can look up the catalogue and order status.

    What to prepare
    A Shopify store, its domain and Shopify application API access with the necessary permissions. Configure these credentials in Chatyx.
    Scope
    The connector reads available data. It does not perform refunds, returns or order changes on behalf of your team.
    Understand the Shopify connection

    Catalogue import

    Real estate sources

    Provide a chatbot in catalogue / real estate mode with listing sources supported by Chatyx to search for and present properties.

    What to prepare
    A compatible source, up-to-date listings and a check of the import result. Formats and synchronisation depend on the source type.
    Scope
    This is not universal access to all property portals or CRMs. Your team confirms availability and arranges viewings.
    Try the real estate demo

    Start with useful sources

    Your documents are the starting point for answers. Import representative content and test it before connecting more channels.

    Chatyx file upload dialog
    File upload visual recreated from the app, without customer documents. Enlarge visual

    A connection that fits your needs

    Test the scenario closest to your business, then choose a plan for your volumes. For a specific connection, describe the tool and the action you need in your demo request.

    Try the demosCompare plans

    Your next practical step

    WordPress, WhatsApp, real estate: follow the guides