Privacy Policy
Last updated: August 16, 2025
1. Introduction
This Privacy Policy explains how Chatyx, as a SaaS platform, collects, uses, stores, and protects users’ personal data.
By using Chatyx, you agree to this policy and the practices described below. Chatyx is committed to ensuring the security, transparency, and confidentiality of your data.
2. Data Collected
We only collect data necessary for the proper functioning and improvement of the service:
Account data: email (required for registration), first name, last name, website (optional).
Marketing preferences: option to receive updates (enabled/disabled by the user).
Messages: conversations with chatbots, stored via Supabase.
Data sources: files (PDF, DOCX, CSV, etc.), URLs, and other content provided by the user.
Technical data: IP address, browser type, usage logs, token consumption, internal metrics.
3. Purpose of Data Collection
The data is used for the following purposes:
Creating and managing user accounts
Operating the service (chatbots, automations)
Billing subscriptions based on usage
Improving the service through anonymized analytics and technical logs
Personalizing the user experience
Sending marketing communications only with explicit consent
Ensuring platform security
4. Cookies and Local Storage
Essential cookies: required for the site to function (e.g., chatyx_user to maintain conversation continuity).
Local storage: messages exchanged with chatbots are stored in the user’s browser to restore chat history across sessions.
Performance and functional cookies: used to analyze usage and remember preferences.
Marketing cookies: only with explicit consent. No third-party advertising cookies are enabled without your consent.
5. Third-Party Services
We rely on third-party providers to operate the service:
| Provider | Role | Location |
|---|---|---|
| Supabase: | Authentication, storage (profiles, messages, files, quotas) | Europe |
| OpenAI: | AI-powered responses | USA |
| n8n: | Automations (workflows) | Europe (self-hosted) |
| Railway / Hostinger: | Hosting | Europe |
| Google Analytics: | Website traffic analysis (chatyx.fr) | Global |
6. User Content Confidentiality
Messages sent to chatbots are transmitted to AI models (LLMs, including OpenAI) solely to generate responses.
Files and URLs provided by users are only used to train their own chatbots.
They are never reused to train other models without explicit consent.
Users can delete their chat history at any time from the interface (trash icon).
7. Data Security
We implement strict technical and organizational measures, including:
Secure HTTPS connections
Authentication via Supabase with isolated sessions
Restricted data access permissions
Access monitoring and anomaly detection
Encryption and regular audits
8. User Rights (GDPR)
In accordance with GDPR, you have the following rights:
Access: obtain a copy of your data
Correct your information
Erasure: permanently delete your account and data
Objection: object to the processing of your data (e.g., marketing)
Portability: receive your data in a structured format
Restriction: limit certain types of processing
How to exercise your rights:
From your personal dashboard (“Profile” section)
Or by emailing [email protected]
We will respond within 30 days.
9. Data Retention
Data is kept as long as your account remains active.
If you delete your account, all associated data (messages, files, profiles) is permanently deleted.
10. Age Restriction
Chatyx is intended for users 16 years and older. Users under 16 may only register with explicit parental consent.
11. Consent for Chatbot Message Processing
Access to the chatbot requires explicit consent before the first interaction.
Messages are processed solely to generate relevant responses.
They may be anonymized and retained to improve the user experience (e.g., conversation context management).
Conversations are linked to a unique identifier (chatyx_user cookie).
12. Data Sharing
We never sell your data. It may only be shared in the following cases:
With your explicit consent
With service providers under confidentiality agreements
To comply with legal obligations
To protect our rights or those of other users
13. Changes to this Policy
This policy may be updated from time to time. Users will be notified of any significant changes by email or through the platform.
14. Contact
For questions or requests, please contact us:
[email protected]
Chatyx, 6 rue Babeuf, 94500 Champigny-sur-Marne, France
